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Shipping & Return

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Return Policy

 

**Before taking any actions, please read the entire return/exchange/refund policy.  Silverbach Inc. will automatically understand that our customer already read the return/exchange/refund policy before they place and confirm their order, and buyer is being notify when they are claiming for an issue.**

 

Defective Items:

 

If an item is defective, please contact us at info@silverbachinc.com  as soon as possible and we will replace the item. Please note that any defective items cannot be replaced after 15 days from your invoice date.  No restocking fee applies. If you receive the wrong products in your order you may return them for an exchange for the proper item. No restocking fee applies. Please contact us before you return your items. Returns accepted only with valid return authorization number.

 

Missing Items:

 

If an item appears to be missing from your package, it is recommended that you please take the following steps before contacting Customer Service:

 

  • Check package thoroughly as items can shift under packaging materials during transit.

  • Please verify that the items are not on backorder.

  • In order for Silverbach Inc. to ship you the missing item, it is necessary that you report the missing item to our Customer Service within 5 business days upon arrival of the order.

 

The following items CAN be returned or exchanged:

 

  • Merchandise sold by the piece.

  • For buttons and trims merchandised: Full rolls/put-ups/ and unopened packages

  • Damaged goods

  • Incorrect items

Note: All returns are subject to a 15% restocking fee

 

The following items CANNOT be returned or exchanged:

 

  • For buttons and trims merchandised: Purchased by the yard (i.e. ribbon, trim, lace, chains, zippers, etc)

  • For buttons and trims merchandised: Special ordered & custom logo items,

  • For buttons and trims merchandised: Opened packaging (i.e. rhinestones, setters, used glues)

 

Exchanges

 

If you’re interested in exchanging your item, please note that it must be made within 15 days of the invoice date. Our Customer Service Representatives are on the line to assist you with the process of your exchange at (732) 328-8006.

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Making a Return

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Note: Before taking the steps to returning any items, please contact us at sales@silverbachinccom or call us at (732) 328-8006 and speak to our Customer Service Representative to obtain the return authorization approval code to ship with the return package.

 

If you’d like to make a return, you can do so by first contacting our Customer Service Representative within 15 days of the invoice date. However, please keep in mind that Silverbach Inc. is not responsible for items returned.  Return shipping is responsible by buyer and we are not responsible on lost or damaged during transit. Therefore, we suggest buyer to have shipping insurance on shipping the order.  While on the returning of the package, it is better to pack it with extra care if it is opened.  It is also recommended to use a traceable return shipping to track with the item return status.  In order to process your return, Silverbach Inc. must first receive the original item.  Once your return has been received, we will issue a refund to your credit card for the value of the merchandise returned with the 15% restocking fee.  Please note that Silverbach Inc. does not reimburse the original shipping and handling charge on your invoice.

 

Ship All Returns To:

Silverbach Inc.

208 Lenox Ave

Westfield, NJ 07090

(Attn to: Your sales agent name)

 

Status of Return:

As soon as the return has been received at Silverbach Inc., we will credit the appropriate account within 7-15 days. You will then receive an email notifying that your return has been processed and the proper account has been credited.

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